WELCOME TO HPF ASSIST

 HPF Assist is an Employee Assistance Program (EAP) that can strengthen the relationship between your organisation and employees by providing access to a range of confidential counselling and support services when they’re most needed.

When implemented effectively, an EAP counselling program can improve productivity, reduce absenteeism and minimise the effects of stress and other mental health symptoms which can negatively impact the working environment.

Beyond counselling alone, an EAP program can also be an invaluable tool to help you proactively identify emerging issues or trends within the workplace and provide strategies to more effectively manage workplace risk.

 EAP programs focus primarily on improving the health and well-being of your employees by ensuring they have access to counselling services when they’re needed, at no cost to them.

From depression, anxiety, stress and presenteeism, through to financial difficulties, alcohol or substance abuse, the range of challenges your employees may be dealing with could be wide and varied. 

An EAP counselling service ensures your staff and their families have immediate and direct access to confidential, solution-focussed counselling services to help them navigate and overcome those challenges with the support of a qualified Psychologist.

During the counselling process, the employee is encouraged to discuss with a counsellor in confidence any issues or difficulties they are experiencing. The counsellor assists them to explore those issues and develop strategies to cope with or resolve their concerns.

EAP programs also provide mediation and investigations services to support your business to appropriately handle staff grievances, as well as other HR support services to manage periods of significant organisational change including outplacement, exit interviews, culture and mood check surveys and leadership training.

Having an EAP program in place also ensures your business is equipped to handle critical workplace incidents. When required, your business will have access to immediate critical incident management services to support managers and staff in a range of scenarios such as the death, disability or suicide attempt of an employee/colleague, violence in or near the workplace or a workplace accident.

Time-and-time-again contemporary research tells us that happy and healthy employees are the key to fostering a cooperative and high-performing workplace, so it makes sense to protect this valuable asset.

Adopting a proactive approach to preventing, identifying and resolving workplace issues and supporting the health and well-being of your employees allows you to better manage risk by stopping issues in their tracks, before they develop into something more detrimental for your business.

As part of our EAP program, managers will have access to:

• A dedicated counselling service who you can seek advice about managing a difficult employee or situation.
• Critical incident management support available, including triage, response, recommendations and follow-up advice.
• Monthly and quarterly reporting which provides valuable insights into the type of issues employees are seeking help for, as well as industry benchmarking to see how your organisation compares to other similar organisations
• Regular HR mail outs providing tips to encourage employee well-being.